Wallpaper Return Policy at Carta Noor
Our wallpaper return policy is designed to give you complete peace of mind when shopping with Carta Noor. We stand behind the quality of every roll we produce — and if something isn't right, we will make it right.
What Can Be Returned Our wallpaper return policy covers unused, uninstalled wallpaper in its original packaging, returned within 14 days of delivery. Please note that custom-printed or made-to-order designs are non-returnable, as they are produced exclusively for you.
How to Start a Return
Email us at [your email] with your order number and reason for return
We will respond within 2 business days with return instructions
Pack the item securely and ship it back using a tracked courier
Once received and inspected, we will confirm your refund
Refunds Approved refunds are processed within 5–7 business days and issued to your original payment method. Please note that original shipping costs are non-refundable.
Damaged or Incorrect Orders If your wallpaper arrived damaged or you received the wrong item, please contact us within 48 hours of delivery with photos of the issue. We will prioritize a resolution — whether that's a replacement or a full refund.
Need Help? Our team is happy to assist. Visit our Contact page or email us directly and we'll guide you through the process step by step.