every wallcovering is made to order with care. This page explains how we ship your designs and what to expect if you need to return or exchange an item.Planning a project is much easier when you know exactly what to expect from shipping and delivery. This page explains how your order moves from our workshop to your door, so you can coordinate timelines, installers, and design decisions with confidence. Because each wallcovering is made to order, we treat every parcel as part of a larger interior story, not just another shipment.
All designs are printed in the European Union on premium non‑woven substrates using eco‑friendly, low‑odour inks. Once your order is placed, production and quality checks typically take a few business days. After that, shipping and delivery are handled by trusted courier partners, with tracking links provided so you can follow every step of the journey. Standard timeframes range from a few days within Europe to a couple of weeks for destinations such as North America or Asia, depending on customs and local carriers.
To make planning easier, we offer clear, region‑based shipping options at checkout, aligned with the weight and size of typical wallpaper roll parcels. Single‑roll packages and multi‑roll orders are packed in sturdy tubes or boxes, with panels rolled, protected, and numbered to support smooth installation when they arrive. If your project is time‑sensitive, you can always contact us before placing an order so we can discuss realistic schedules and the best approach for your location.
The shipping and delivery process is designed to be as transparent as possible. You receive order confirmation, production updates where applicable, and a final dispatch email with tracking details. If a parcel is delayed, appears lost, or arrives with visible damage to the packaging, we encourage you to let us know promptly so we can work with the courier and find an appropriate solution. While occasional delays are outside anyone’s control, clear communication helps minimize disruption to your plans.
Our goal is to ensure that by the time you are ready to hang your chosen design, everything about shipping and delivery feels straightforward, predictable, and respectful of the care you’ve put into your space.